Ensuring transparency and fairness for the TokenBUS community.
? Quick Overview Refund Window: 14 Days from purchase. Condition: Tokens must be 100% unused. Process: Email support@tokenbus.org with your Order ID.
Unused Assets: The purchased API tokens must be at 100% balance. If our logs show any usage, the order becomes non-refundable. Time Frame: Your request must be submitted within 14 calendar days of the transaction. Account Status: Your account must be in good standing and not in violation of our Terms of Service. 2. Non-Refundable Scenarios ⚠️ Important Notice To maintain the integrity of our API infrastructure, we cannot issue refunds if:
The 14-day window has passed. Any portion of the tokens has been consumed (even for testing purposes). Your account was flagged for API abuse or fraudulent activity. 3. Technical Issues If you encounter service interruptions or persistent API errors originating from our servers:
Please check our Status Page first. If the issue persists for over 24 hours, we will provide a pro-rata refund or credit your account with bonus tokens, regardless of the 14-day rule. 4. Refund Process Once you submit your request to support@tokenbus.org, our financial team will:
Audit Logs: Verify usage data within 3 business days. Approval: Notify you via email once the audit is complete. Payout: Process the refund via Paddle. Funds typically appear in your account within 5-10 business days.